Investor Charter

SEBI Compliance

Investor Charter & Regulatory Disclosures

In accordance with SEBI guidelines, Max Stock Broking Pvt. Ltd. provides complete transparency regarding investor rights, services, and grievance redressal mechanisms.

Comprehensive charter detailing the rights and responsibilities of beneficial owners and depository participants.

Download Investor Charter (DP) PDF

Rights, duties, and do's & don'ts for investors dealing with stock brokers across equity, derivative, and commodity segments.

Download Investor Charter (Stock Broker) PDF

Monthly disclosure of investor complaints received, resolved, and pending as Depository Participant.

Download Monthly Complaints Report (DP) PDF

Monthly disclosure of investor complaints received, resolved, and pending as Stock Broker.

Download Monthly Complaints Report (Broker) PDF

Procedure for Filing an Investor Complaint & Status Tracking

(A) How to File an Investor Complaint

  1. Step 1: Contact Our Compliance Officer

    Begin by reaching out to our dedicated compliance officer. Contact details are available on our Contact Us page.

  2. Step 2: Email Our Dedicated Grievance Desk

    If the issue persists, write to grievance@maxstockbroking.com with your Client Code, concise description of the issue, and relevant transaction dates/documents.

  3. Step 3: Acknowledgment & Resolution Timeline

    You will receive an acknowledgment within 48 hours with a Ticket Reference Number. Resolution will be provided within 7 business days.

  4. Step 4: Regulatory Escalation

    If not satisfied with the resolution, escalate to SEBI SCORES (scores.sebi.gov.in) or SMART ODR (smartodr.in).

(B) Finding Out Status of the Complaint

  1. Email-Based Tracking via Subject Line

    The subject line of your initial email serves as your Ticket Reference Number. Always reply on the same email trail for seamless tracking.

  2. Real-Time Thread Updates

    All status updates, requests for additional information, and resolution notes are communicated directly within the existing email thread.

  3. Resolution Notification & Closure

    Upon resolution, you receive a formal closure communication detailing the actions taken and remedies provided.

  4. Direct Assistance

    Call our compliance desk directly at +91 0268 2527609 for immediate status queries.